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👉 Find Email Deliverability and click to open.
⚠️ Paused Emails - Note the Paused Emails in the upper right
Our automatic review of emails flags specific addresses that look like they might not be actual emails that are "deliverable". This could be because of misspellings, other known indicators of bad emails, incomplete domain names, etc.
The "paused by admin" section at the top reflects emails that the quality review caught and the admin decided to pause in order to move forward with turning on live email sending. The lower section shows emails that were automatically paused and suppressed after an actual bounce, meaning they need attention and correction before they can be reactivated.
⚠️ Statistics on opens and clicks can be wildly incorrect at times, depending on the behavior of the recipient's mail provider and mailbox software. See the link at the top of the page called "About This Data" for a deeper explanation. Full text of the guidance is below
Where The Data Comes From
This page combines email records for this organization from Vlge transactional emails, admin broadcast emails, and invoice emails. Delivery, bounce, open, and click outcomes come from AWS SES tracking events when SES reports them back to Vlge.
Test Status
A row marked Test means Vlge logged the email attempt while Live Email Sending was off. It was not delivered by SES, so it should not have delivered, opened, or clicked events.
Opens And Clicks
Open tracking depends on a small tracking pixel loading in the recipient's email client. Some mail clients block images or privacy-protect pixels, so a real person can click a link while the open count remains zero. In other cases, security scanners or mail clients may preload images or inspect links, which can make opens or clicks look higher than a person's visible activity.
How Status Is Chosen
Each row shows the strongest known outcome. A click is stronger than an open, an open is stronger than delivered, and a bounce or complaint indicates a delivery problem. Older rows may have received events in a different order, so the report derives the display status from the event timestamps and counts instead of relying only on the stored status.
The summary cards at the top use cumulative counts instead: a clicked email also counts toward Delivered and Opened, because engagement implies the message reached the inbox.
Limitations
Deliverability data is useful for troubleshooting, but it is not a perfect read receipt. It can show that SES accepted, delivered, bounced, opened, or tracked a link click, but it cannot prove exactly who read an email or whether every recipient saw it.