Vlge provides powerful email tools for community communication. Administrators can send targeted emails to specific groups or the entire community.
⚠️ Note: Make sure you have enabled Live Email Sending or no actual email will be sent.
👉 Where to Find Email
Visit the Admin Tools → Messaging → Email
👉 Find Email Messaging in the top center:
👉 Review status of prior messages or create a new one:
👉 Begin the Setup of your message:
👉 Recipients:
Choose by Unit, by Resident, by Group or custom.
For additional details on Emails, see THIS ARTICLE on sending campaigns.
👉 Email Features
Rich Text Editor - Format emails with headings, lists, links, and images
Recipient Targeting - Send to all members, specific groups, or individuals
Templates - Save and reuse common email formats
Scheduling - Schedule emails to send later
Tracking - See delivery and open rates
👉 Sending an Email (Administrators)
Go to Admin → Messaging → Email
Click "New Email"
Enter the subject line
Compose your message
Select recipients:
All Members
By Group (Board, ACC Committee, etc.)
Specific users
Preview your email
Send immediately or schedule
👉 Email Best Practices
Clear subject lines - Make it obvious what the email is about
Keep it concise - Respect residents' time
Include action items - What should residents do?
Add deadlines - If action is required, when is it due?
Proofread - Check for errors before sending
👉 Email Deliverability
Emails are sent through Amazon SES (Simple Email Service) for reliable delivery. To ensure your emails reach residents:
Use your community's verified sender domain
Avoid spam trigger words
Ask residents to add your email to their contacts
⚡️ Email Addresses & Vlge
Send-from Name, Send-from email address, and reply-to can be set in General Settings → Preferences.
Your Organization default email is set in General Settings → Organization Info
Notices/Violations emails come from notices@[subdomain] so that replies can be listed as comments in the notice itself.
Learn more at Live Email Sending
🛠️ Troubleshooting:
Q: Our emails are not being received
A: First, check Live Email sending to be sure it is enabled. It is disabled by default to protect new organizations from accidentally sending automated or invite emails.
Next, ask your recipients to check spam folders. Some inbox providers have aggressive settings here and new subdomains like your association may get caught in their filters.
Check the Email Deliverability report in Admin Tools.