In order to manually send collections letters to delinquent accounts, visit Billing & Collections in the Financial Dashboard and look for the Delinquent Accounts page.
Default Template
Look for the document icon to the left of automation settings in order to review and edit the default template for these letters. Templates include variable fields to insert property-specific details like user name, contact information, amounts due, etc.
👉 Click the document icon to reveal the template
The default template is what is used when you do not turn on (enable) any automations. If you open automation settings, edit the template there, and select "enable" then that template will override the default. Feel free to use the same text in both places, but the automation settings allows you to customize the text used in automated sends if so desired.
👉 A view of Automation Settings for reference. See Article Here for Automations
