💰 Delinquent Account Reporting/Handling

Handling delinquent accounts as a homeowners association can be very time-consuming and, at times, complex. Reporting and features in Vlge help minimize that complexity and simplify reporting for you and the board.

For a Full article on Financial Reporting click here.

For Delinquent Accounts Automations (mail and email) click here.

For an Article on Delinquent Account Templates click here.

Visit Financial Dashboard -- Billing & Collections -- Delinquent Reports

Expanding any row will show you the charges that make up the delinquency. Selecting the legal balance icon to the right will let you download an attorney-ready report.

Setting an account's status from "normal" to "collections" can trigger your status-specific settings (Billing Policies) found in Billing & Collections.

Certain states and certain collection processes require the restriction of some or all payment methods available to these accounts through the normal portal. By visiting Collections Policies, you can adjust your organization's settings here as well as upload a collections policy document for reference.

The collection policy as uploaded here will be placed in the key documents for the community. The collections policy can alternately be uploaded straight into the key documents, but this provides an easy way to organize and reference your community's collection policy.

You will also find a Delinquent Accounts report in Custom Reports within Financial Reporting (in the Financial Dashboard)

This delinquent accounts report allows for selecting an as-of date, as well as filtering by a minimum past-due amount, and then downloading the CSV

Each row can be expanded to show the relevant account history as well as a link to the full unit account ledger