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🛠️ Admin Guide: Managing ACC/ARB Requests

How administrators process, review, and manage architectural change requests.

ACC/ARB Form Setup Guide can be found HERE

Managing ACC Requests (Admin Guide)

This guide covers ACC request administration for ACC/ARB Members.

Viewing Requests

  1. Go to ACC in your left navigation → then All Requests

    • (Exact terminology will depend on your settings)

  2. See all requests with filters:

    (Your statuses can be customized and may be different)

    • Pending Review

    • Under Review

    • Approved

    • Denied

    • All

Processing a Request

  1. Click on a request to open details

  2. Review all submitted information:

    • Project type and description

    • Attachments and photos

    • Property information

  3. Check against CC&Rs and guidelines

  4. Add internal notes if needed or add a message top the submitted

Requesting More Information

  1. Click "Request More Info"

  2. Specify what additional information is needed

  3. Submit - homeowner is notified automatically

Assigning Reviewers

  1. Assign ACC reviewers/Setup committee by roles

  2. Set review deadline

  3. Reviewers receive notification

  4. Collect votes/recommendations

Making a Decision

To Approve:

  1. Click "Approve"

  2. Add any conditions (optional)

  3. Set completion deadline (optional)

  4. Confirm

To Deny:

  1. Click "Deny"

  2. Select or enter reason(s)

  3. Reference specific CC&R sections

  4. Confirm

Notifications

Homeowners are automatically notified according to your automation settings, but generally - notifications are available when:

  • Request status changes

  • More information is requested

  • Decision is made

  • Comments are added

Related Articles
Owners: Submit an ACC/ARB Requests
📝 Community Setup: ACC/ARB Form
ACC/ARB Setup: Guidance Items
ACC/ARB: Options & Setup
📝 ACC/DRB/ARB Members - Reviewing
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