Managing ACC Requests (Admin Guide)
This guide covers ACC request administration for community administrators.
Viewing Requests
Go to Admin → ACC/ARB Requests
(Exact terminology will depend on your settings)
See all requests with filters:
Pending Review
Under Review
Approved
Denied
All
Processing a Request
Click on a request to open details
Review all submitted information:
Project type and description
Attachments and photos
Property information
Check against CC&Rs and guidelines
Add internal notes if needed
Requesting More Information
Click "Request More Info"
Specify what additional information is needed
Submit - homeowner is notified automatically
Assigning Reviewers
For committee review:
Assign to ACC reviewers
Set review deadline
Reviewers receive notification
Collect votes/recommendations
Making a Decision
To Approve:
Click "Approve"
Add any conditions (optional)
Set completion deadline (optional)
Confirm
To Deny:
Click "Deny"
Select or enter reason(s)
Reference specific CC&R sections
Confirm
Notifications
Homeowners are automatically notified when:
Request status changes
More information is requested
Decision is made
Comments are added
Reporting
Access ACC reports for:
Request volume and trends
Average processing time
Approval/denial rates
Common project types