When you are ready to launch your community live, you will want to invite your members/users to the platform. There are a few ways to do this.
Option 1: 👉 Send a bulk invite email
Write an email on your own to your community and include a "Launch Link" that residents can click, verify their email and their Address number or zip, and then create their account. Requires that you have uploaded all resident emails into Vlge first.
⭐️ Option 2: Generate Invites in bulk.
Click the Create Invites button and choose who to send to by role or by property.
👉 Once you click "Create Invites" you will see the configuration box to add by roles (these are the roles you created when you created the people.
⭐️ Option 3: Add people 1x1
Click the Add Person button and invite specific individuals.
👉 Once you click Add person you can input the details
👉 Just need the link for a user's invite?
You can copy the link from the Invites page. Visit All People, look for Invites and click the copy icon.
User Invitations & Email Templates
User invitations are how new residents, board members, committee members, and other users gain access to your Vlge community portal. This article explains how invitation emails work, where to customize them, and which email templates are used in different situations.
Managing Invitation Email Templates
Navigate to:
Admin → Messaging → Email Templates
Template Type:
New User Invitation
Internal template key:
user_invitation
This template controls the email sent during normal administrator-created invitations.
Note: Invitation emails are not configured under Messaging → Automations.
Automations only control optional follow-up emails.
🔑 Permissions
Only users with permission to manage email templates (or full administrative access) can edit invitation templates.
👉 User Email Template Types
Your organization includes several user-related templates. Although they are similar, they are used in different situations.
Template | Used When |
New User Invitation | Standard invitation email for new users |
Added to Organization | Existing Vlge user joins another organization |
Complete Account Setup | Alternative setup email available for customization |
Account Setup Completed | Optional welcome email after setup finishes |
Each template may have its own:
Subject
HTML content
From name
From email address
👉 Multiple Invitation Templates
You may create multiple New User Invitation templates.
For example:
Homeowner invitation
Renter invitation
Board member invitation
Seasonal welcome campaign
Only one template can be marked as the Default.
👉 Changing the Default Template
From Email Templates, when selecting a New User Invitation version:
Edit the template and enable Use as default for this template type at the bottom of the template editor
When a new default is selected:
The previous default is automatically cleared.
If the default template is later deactivated, Vlge automatically promotes another active template whenever possible.
👉 Choosing a Template When Sending Invitations
On: Community Management → All People
Certain invitation actions allow you to choose which invitation template to send.
Action | Template Selection |
Create Person (Send Invitation enabled) | Yes |
Resend Invitation | Yes |
Generate Invites (Bulk) | Yes |
If only one active invitation template exists, Vlge automatically uses it and hides the template selector.
If the template selector cannot load for any reason, Vlge safely falls back to your organization’s default template.
🔍 Actions That Always Use the Default Template
The following invitation methods do not allow template selection:
Move-In / Move-Out invitations
Platform user registration
Public Invite page “Resend” button
Forgot Password for users who never completed setup