Learn how to effectively manage the violation process in your community.
Note: Vlge comes with several pre-sets of categories, violation types, etc. Use Admin Tools to edit and adjust, or add your own to customize for your community.
Creating a Violation Notice
Go to Admin → Violations
Click "New Violation"
Select the property/address
Choose violation type
Add description and photos
Select notice level (First Notice, etc.)
Set cure period deadline
Review and send
Violation Types
Configure common violation types:
Lawn/Landscaping
Exterior Maintenance
Parking
Trash/Recycling
Unapproved Modifications
Noise
Pet Violations
Notice Levels
Friendly Reminder - No fine, informal
First Notice - Official, starts the clock
Second Notice - Fine may apply
Final Notice - Higher fine, short deadline
Documentation Best Practices
Take clear, dated photos
Note specific CC&R violations
Be objective in descriptions
Document from public areas only
Maintain consistent standards
Processing Responses
When homeowners respond:
Review their submission
Check photos/documentation
Verify issue is resolved
Close or escalate as appropriate
Escalation
If violation persists:
Issue next notice level
Apply fines per schedule
Document all communications
Consider hearing if disputed
Closing Violations
Verify resolution with photos/inspection
Update status to "Resolved"
Note resolution details
Homeowner is notified
Reporting
Track metrics:
Open violations by type
Average resolution time
Repeat offenders
Fine collection status