This is internal documentation for Vlge team members.
Accessing the Dashboard
Log in as Platform Owner
Go to Platform → VNN → Moderation
Moderation Queues
Review Moderation
AI Flagged — Reviews flagged by AWS Comprehend (spam, offensive, etc.)
Low Star — Reviews below threshold (typically <3 stars)
Reported — Reviews reported by users
Pending — New reviews awaiting any review
Reply Moderation
AI Flagged — Vendor replies flagged for defensiveness/policy violations
Pending — New replies awaiting approval
Ad Moderation
Pending Approval — New ad creatives
Reported — Ads flagged by users
Moderation Actions
For Reviews:
Approve — Publish the review
Reject — Remove with reason
Request Edit — Ask user to revise
Flag for Legal — Escalate potential legal issues
For Vendor Replies:
Approve — Publish the reply
Reject — Remove with guidance to vendor
Request Revision — Provide feedback
Moderation Guidelines
Reject if:
Contains profanity or personal attacks
Clearly fake or incentivized
Reviews unrelated business/service
Contains spam or promotional content
Violates privacy (full names, addresses, etc.)
Approve even if:
Very negative but factual
Grammar/spelling issues
Vendor disagrees with rating
Dual-Level Moderation
VNN uses two levels of moderation:
Platform Level — Vlge team handles safety, spam, global policy
Local Level — HOA admins handle community-specific concerns
Platform decisions override local decisions for safety/legal reasons.
Audit Logging
All moderation actions are logged with:
Moderator ID
Timestamp
Action taken
Reason/notes