Sign-In Problems
Problem: "Invalid email or password"
Solutions:
Double-check your email address spelling
Make sure Caps Lock is off
Try resetting your password
Make sure you're using the correct community portal
Problem: "Account locked"
Solution: Wait 15-30 minutes and try again. If still locked, contact support.
Problem: Not receiving password reset emails
Solutions:
Check your spam/junk folder
Add [email protected] to your contacts
Make sure you're using the correct email
Contact support if emails still aren't arriving
Display Issues
Problem: Page looks broken or buttons don't work
Solutions:
Clear your browser cache and cookies
Try a different browser (Chrome, Firefox, Safari)
Disable browser extensions temporarily
Make sure JavaScript is enabled
Problem: Images not loading
Solutions:
Check your internet connection
Refresh the page
Try a different browser
Feature Issues
Problem: Can't upload files
Solutions:
Check file size (usually max 10MB)
Make sure file type is supported (PDF, JPG, PNG)
Try a different browser
Problem: Emails not being received
Solutions:
Check spam folder
Verify your email address is correct in your profile
Ask admin to check if emails were sent
Still Having Issues?
If these solutions don't help:
Contact your community administrator first
Email [email protected]
Include details about the problem and any error messages