Frequently Asked Questions
Account & Access
Q: How do I get access to my community's portal?
A: Visit your community's URL (e.g., yourcommunity.vlge.io) and click "Request Access." Fill out the form and wait for approval from your administrator.
Q: I forgot my password. What do I do?
A: Click "Forgot Password" on the sign-in page and follow the instructions sent to your email.
Q: Why can't I access certain features?
A: Your access depends on your assigned role. Contact your administrator if you need additional permissions.
ACC Requests
Q: How long does ACC approval take?
A: Timing varies by community, but most requests are reviewed within 2-4 weeks. Check your community's guidelines.
Q: Can I start my project before approval?
A: No. Starting work before approval may result in violations and could require you to undo the changes.
Q: What if my ACC request is denied?
A: You can modify your request based on feedback and resubmit, or file an appeal if your community has an appeals process.
Violations
Q: I received a violation notice but I've already fixed the issue. What do I do?
A: Respond to the notice through the portal with photos showing the issue has been resolved.
Q: Can I dispute a violation?
A: Yes. Respond to the notice explaining your position and request a review.
Elections
Q: Why didn't I receive a ballot?
A: You must have the Resident role and a valid address. Check your spam folder. Contact your administrator if you still don't see it.
Q: Can my spouse/partner also vote?
A: It depends on your community's settings. Most HOA elections allow one vote per household (property), not per person.
General
Q: How do I contact the board?
A: Use the contact form in the portal, or email your board directly using the addresses in the community directory.
Q: How do I update my contact information?
A: Go to your profile settings and update your information there.