Payments in the Vlge can be made against specific charges, can be mailed in as a check (if using our Western Alliance Bank lockbox service), or can be made on the My Property page as a general payment against the property account. When payments are received generally (vs specific charges), they are by default applied to the oldest charges first. However, certain state laws dictate a specific order by charge type. Vlge allows you to customize this setting.
⚠️ First, make sure you have your Charge Types set. This is a critical step in customizing the order of payment application.
⭐️ Defaults:
Specific charges paid are settled with the payment (meaning if an owner/resident selects "pay charge" from a line item, and makes a payment, that payment applies to that specific charge.
Oldest charge is settled first - oldest charge in the list, or if two have the same date, the one entered first.
You can find Payment Application Order by visiting the Financial Dashboard. Scroll down to Billing Settings. Below Charge Types on the Billing Settings page, you will find Payment Application Order.
👉 Selecting "By charge type preference" opens additional configuration options so you can drag and drop the order.
👉 Configuration Options:
"Within each charge type" - When two or more charges exist with the same charge type, decide how the payment is applied. Oldest first is the default but you can set the order.
"Allow residents to pay specific charges" - When an owner/resident visits "My Property" and reviews their charges, they can click "Pay" on a specific line item. By default, this will allow them to apply a payment to that specific line item. If your policy or state laws allow that any payment can be applied in a specific order, you can "uncheck" this checkbox and any payment made anywhere will be applied in the strict order you designate.
🔍 Example Charge History from My Property showing the Pay button by line item
Allow Partial - You may wish to require full payment versus partial on certain charge types. While this is less common, if you uncheck "Allow partial on any specific charge type" and, by order of application, the remaining funds to be applied are not sufficient to fully settle a specific charge within that charge type, it will simply be skipped. The remaining funds will be applied to the next eligible charge type. If no eligible charge types remain, there will be a credit placed on the account while the charge type requiring full payment remains in place.
🛟 Need more help? Just ask!