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πŸ““ Using the VNN Vendor Directory

How to search, filter, and browse vendors in your community's VNN directory.

The Vendor Directory is your community's hub for finding trusted local service providers.

Accessing the Directory

  1. Click Vendor Directory in the navigation menu

  2. You'll see two tabs:

    • Local Vendors β€” Vendors rated by your community members

    • Sponsored β€” Paid vendor placements (clearly labeled)

Searching for Vendors

  • Search by Name β€” Type a vendor's name in the search bar

  • Filter by Category β€” Select categories like Plumbing, Landscaping, Electrical

  • Filter by Rating β€” Show only vendors with a minimum star rating

  • Sort Results β€” By rating, number of reviews, or alphabetically

Understanding Vendor Cards

Each vendor card shows:

  • Name and Logo β€” Business identity

  • Overall Rating β€” Average stars from all reviews (1-5)

  • Review Count β€” Number of community reviews

  • Categories β€” Services they provide

  • Verified Badge β€” If the vendor has claimed and verified their profile

  • Sponsored Badge β€” If this is a paid placement

Viewing Vendor Details

Click on a vendor card to see:

  • Full contact information (phone, email, website)

  • Service areas (ZIP codes they serve)

  • Detailed attribute ratings (Quality, Timeliness, Value, Communication, Reliability)

  • All reviews with photos

  • Vendor's response to reviews (if any)

Cross-Community Ratings

If a vendor serves multiple communities, you may see:

  • Your Community Rating β€” Reviews from your neighbors

  • Aggregate Rating β€” Combined rating from all communities (e.g., "4.5β˜… from 3 nearby communities")

Local ratings are always given priority in sorting and display.

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