If your community has enabled online payments, you can pay your HOA dues and other charges directly through Vlge.
Finding Your Balance
Sign in to your portal
Go to My Property
View your Account Summary which shows your current balance and any pending charges
🔍 You can scroll down to the Charge & Payment History to see specific details:
Making a Payment (Non-AutoPay)
Click "Make Payment" either at the top by Summary OR by the charge itself.
Enter the amount (or select full balance)
Choose payment method:
Credit/Debit Card
Bank Account (ACH)
Enter payment details
Review and confirm
Receive confirmation
Accepted Payment Methods
Credit Cards: Visa, MasterCard, American Express, Discover
Debit Cards: Cards with Visa/MC logo
Bank Account (ACH): Direct bank transfer
Processing Time
Credit/Debit: Usually instant
ACH: 2-4 business days
‼️ Payment Fees
Some payment methods may have processing fees. Check the payment screen for any applicable fees before confirming. Your organization sets the policy on how payment fees are handled.
⏱️ Auto-Pay
If available, you can set up Automatic Payments:
Go to Payment Methods
Add a payment method (or multiple) so you can select it in AutoPay
Click Auto-Pay Settings
Select payment method & backup (optional)
If your organization has enabled a payment window, select the days past due date to run the auto pay charge.
🔍 A view of the AutoPay settings:
💰 Payment/Charge History
You can see your charge history in the My Property page - see the left navigation.
View your payment history:
Past payments and dates
Payment methods used
Download receipts
👉 Questions About Charges
If you have questions about specific charges, contact your HOA administrator or management company. Vlge support cannot answer questions about specific charges or fees.
Frequent Questions
Q: Why do I have to pay the payment processing fee? Shouldn't the HOA/POA pay it?
A: All payment processing through platforms like Vlge incurs a fee of some type. Whether credit card fees, ACH fees, or even live check processing (if your organization uses a service to receive and deposit checks). How these fees are handles (absorbed or passed along) is dependent upon your association.
Q: Why does the platform get access to balances when I connect a bank?
A: This is specific to automatic connections through Plaid which verifies your ownership of the account (avoids typos as well as fraud). This connection also checks the balance for sufficient funds before running the ACH payment to prevent the insufficient funds or Return Fee ($40). If you manually verify your account with micro-deposits through manual account entry, you are not connecting the account in the same way which avoids the balance sharing for ACH purposes but adds risk of the Return Fee.
🛟 Need more platform help? Just ask!