To charge dues, fines, or review fees, open Financial Dashboard → Billing & Collections → Create Charges. The page title is Create Charges. There is no Invoicing item in the financial navigation. Charge names come from Billing Settings: Charge Types.
👉 Step 1: Look for Financial Dashboard in the lower left of your screen (Admin Only) - then find "Create Charges"
Step 2: Create New Charges and adjust the settings such as repetition and physical statement mailing.
Then choose which units (all or selected properties)
👉 Select All units or individual units (search as needed)
⚡️ New - May 2026 - Billing Policies (Late Fees, Interest, Early Payments)
Billing Policies now cover how you treat late fees, interest, and any early payment discount, and are now accessible under Billing Policies in your Billing & Collections section from the Financial Dashboard.
Billing Policies are set by Charge Type. The most common three charge types - Dues,
Fines, Special assessments - are preset here, and you can edit each to add any late fees, interest, or early payment discounts that apply to charges set in your billings under these types.
👉 Step 1 - Edit the Policy by Charge Type
👉 Step 2 - Choose which of the components apply to charges of each Charge Type
See Late Fee for example: You can set Fixed or Percentage and choose grace periods and repetition settings
Set your policy for each Charge Type. You can Adjust or add Charge Types in the Billing Settings accessible from the Financial Dashboard.
⚠️ IMPORTANT ⚠️
In order to adjust how you accept payments and how you treat fees, you will visit the Billing Settings in the Financial Dashboard. Stripe charges certain fees by payment type (same as all processors). If you wish for your members to mail a check to you, and you and the board can process and make the deposit, you can certainly save on fees. For electronic processing, the fees are listed below. You can choose to absorb them (common for ACH) or pass them along to your member (most common for Card Charges).
Save your settings, and you are done.
⭐️ Capping Fees / Setting Maximum Charge
In certain circumstances, you may wish to cap the amount of fees assessed in any given period, whether in total or by charge type. For example, late fees are capped per period in some organizations and in certain states. If your bylaws or CC&Rs require the capping of such fees, you can do this in the Financial Dashboard → Billing and Collections → Billing Policies.
👉 Cap a Fee by Charge Type
Editing any specific charge type will allow you to check the box for limiting total late fees per period and then set the max and the period to enable it
Once checked...
👉 Set a Total regardless of charge type...
On the Billing Policies page, below the list of charge types, you can set a maximum for late fees or interest, regardless of charge type. Any charge type with either fee contributes to this Max value.
